Cisco Unified Communications


Troubleshooting Cisco IP Telephony and Video

Please refer to FL-CMA/UCA
Duration: 5 Days

Who Should Attend

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are: 

  • Systems engineers 


An individual course planning is possible for this kind of course. If you would like to know more about this course please either call us on +43 (0)1 70795380 or send an email to

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments 
Course Content

Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Course Objectives

Upon completing this course, you will be able to meet these objectives:

  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments.
  • Troubleshoot issues that relate to Cisco Unified Communications Manager.
  • Troubleshoot issues that relate to Cisco VCS.
  • Troubleshoot call setup issues.
  • Troubleshoot ILS and GDPR issues.
  • Troubleshoot Cisco Unified Communications Manager mobility features.
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite.
  • Troubleshoot media resource and voice quality issues.
Course Outline
  • Module 1: Introduction to Troubleshooting Cisco Collaboration Systems Solutions
  • Module 2: Cisco Unified Communications Manager Troubleshooting
  • Module 3: Cisco VCS Troubleshooting
  • Module 4: Call Setup Issues
  • Module 5: ILS and GDPR Issues
  • Module 6: Cisco Unified Communications Manager Mobility Issues
  • Module 7: Cisco TelePresence Management Suite Issues
  • Module 8: Voice Quality and Media Resources Issues 
Further information

If you would like to know more about this course please contact us